We've written down our experiences with Consumer PCs vs Business PCs in Japan. We've endeavored to provide you with practical information you can use immediately to improve your Japan PC purchasing decisions. Here is the link.
I just wanted to let you know that, due to an issue at my company, I have had the opportunity to work with two of your engineers. They are both very helpful and patient. Saito has very good analytical skills and part of this is down to the fact that he is also a good listener (they both are) and they understood the user's logical analysis of the issue. Please convey my thanks to both of them.