Support Contract

The Webnet IT Support Contract is our flag-ship service for companies with offices in Tokyo. 

Considering the recent economic downturn, this offering is especially relevant to customers looking to save money while maintaining or even improving the level of service.

We've thought long and hard about how we can provide you and your staff with plenty of control, flexibility and a high level of service at a market competitive price.

Here are some of the benefits we provide under a support contract :

• Communication Experienced, Bilingual IT Consultants ready from Day 1 to talk to you in English, and talk to your staff and Tokyo vendors in Japanese
• Control Full control over all of the work we do for you.  We provide you with access to our timesheet / task system, giving you unparalleled control over your IT operations in Tokyo.
• Your Own IT Department A full Office IT outsourced service, providing you with all the benefits of a full-time IT employee, for a fraction of the price.
• Priority As a Support Contract customer, your requests and emergencies receive priority over all other customers.
• Skillsets Access to a wide range of skill-sets within Webnet IT.  Such as Project Management, Cisco Engineering, PBX Engineering, Windows/Exchange Administration.
• Scalable Able to scale hours and services as you require.  This saves you money and gives you flexibility to expand without worrying about IT staffing.
• Fast response by Remote Access Webnet IT uses the latest in remote support technology, giving your staff immediate support for most problems, no matter where they are in the world.
• Fast and Easy Procurement We can locally supply any IT equipment you need, and, of course, set it up for you.  If what you need isn’t in Japan, we’ll find you a replacement.
• Guaranteed Response Time We guarantee a response time within 4 hours, however we are generally able to respond within 30 minutes to 1 hour.
• Immediate Start We're able to start immediately

Please contact us to see how we can help improve IT in your business.